Terms & conditions

LUXXE BEAUTY TAKES YOUR PRIVACY SERIOUSLY. WHEN BOOKING IN FOR AN APPOINTMENT YOU WILL BE PROVIDING SOME PRIVATE DETAILS SUCH AS YOUR FULL NAME, ADDRESS, EMAIL, DATE OF BIRTH, NEXT OF KIN, MOBILE NUMBER AND MORE. THIS INFORMATION WILL BE KEPT ON FILE, HOWEVER CONFIDENTIAL AT ALL TIMES.

PLEASE VISIT THE AUSTRALIAN INFORMATION COMMISSIONER WEBSITE WWW.OAIC.GOV.AU FOR FURTHER INFORMATION ON PRIVACY LEGISLATION. 

Please Note: It is the clients full responsibility to ensure these suggested Terms & Conditions have been read thoroughly prior to signing any documents provided. Completing this form states you within agreement of Luxxe Beauty Cosmetics Business Practises and Terms & Conditions. 

Please Note: THERE WILL BE SOME MINOR CHANGES IN 2025 THAT WILL APPLY TO ALL BOOKINGS. AS THE COST OF PRODUCT INCREASES THESE CHANGES ARE NECESSARY TO BE ABLE TO CONTINUE PROVIDING THE HIGHEST QUALITY 1:1 TREATMENTS POSSIBLE WHILE UNDERSTANDING THE COST OF LIVING CHANGES.  

UPON BOOKING YOUR APPOINTMENT WITH LUXXE BEAUTY, A BOOKING PROCESS WHICH INVOLVES A 50% RETAINER THROUGH OUR ONLINE BOOKING PORTAL AND DIRECT MESSAGE.

WE CANNOT SECURE AN APPOINTMENT WITHOUT RECIEVING OUR 50% RETAINER FEE. APPOINTMENTS THAT AREN'T SECURE ARE AVAILABLE TO ANY AWAITING CLIENTS. APPOINTMENTS WONT BE HELD MORE THAN 24 HOURS.

FAILURE TO PROVIDE RETAINER WITHIN 24 HOURS,  WILL FORFEIT YOUR ARRANGED APPOINTMENT TIME & MUST BE CONFIRMED; TIME IS STILL AVAILABLE BEFORE PROCEEDING WITH RETAINER. 

• *GENTLE REMINDER NO SHOWS OR LATE CANCELLATIONS HAVE A SUBSTANTIAL IMPACT ON SMALL BUSINESSES.*

Disclaimer: ANY RETAINER PAID IS TRANSFERABLE TO ANOTHER DATE DUE TO THE FACTORS IN WHICH COVID-19 CLOSES BEAUTY RELATED INDUSTRIES, A POSITIVE COVID-19 IS RECEIVED OR YOU ARE IN ISOLATION (PROOF REQUIRED). 

DOES NOT INCLUDE CHANGE OF MIND OR CANCELLATION. 

SIGNING ANY DOCUMENTS RELATING, OR PROVIDING A RETAINER STATES YOU UNDERSTAND AND  ARE WITHIN AGREEMENT WITH THE PROPOSED TERMS & CONDITIONS, AND MAINTAINING CUSTOMER RIGHTS. 

PLEASE BE AWARE ANY BOOKING MADE THROUGH ONLINE BOOKINGS; CAPTURE CARD DETAILS TO ENFORCE OUR POLICY REGARDING A NO SHOW OR CANCELLATION. 

AS PART OF OUR 2025 NEW POLICIES AND PROCEDURES, ANY CLIENTS WHO ARE BOOKING WITH LUXXE BEAUTY COSMETICS ARE REQUIRED TO HAVE A SAVED CARD ON FILE. 

PLEASE NOTE ALL SAVED CARD DETAILS ARE STORED UNDER CUSTOMER RIGHT GUIDELINES AND MANAGED BY SQUARE & TIMELY BOOKING SYSTEMS.

*GENTLE REMINDER NO SHOWS OR LATE CANCELLATIONS HAVE A SUBSTANTIAL IMPACT ON SMALL BUSINESSES.*

IF THERE HAS BEEN NO COMMUNICATION PRIOR TO NO SHOW OR CANCELLATIONS WITHIN 24 HOURS OF INTENDED APPOINTMENT. YOU WILL BE ISSUED A CANCELLATION FEE OR NO SHOW FEE IF ANOTHER APPOINTMENT REQUESTED ONLINE, THIS  WILL BE DECLINED UNTILL CORRECTED.

TO BE ELIGIBLE TO REBOOK WITH LUXXE BEAUTY THIS WILL NEED TO BE PAID PRIOR TO REBOOKING. 

THIS FEE WILL BE 50% AND DEPENDING ON YOUR SERVICE TOTAL WILL AFFECT CANCELLATION FEE PRICE. FAILURE TO CORRECT MISSED APPOINTMENT IMPLEMENTED POLICY WILL RESULT IN NO FURTHER BOOKED APPOINTMENTS OR BLOCKED THROUGH ONLINE BOOKINGS WITH LUXXE BEAUTY.

PLEASE READ BEFORE YOUR APPOINTMENT IF APPLICABLE: IT IS THE CLIENTS RESPONSIBILITY TO BE AWARE OF ANY FEES. 

• LUXXE BEAUTY WILL ISSUE A +$25 FEE FOR ANY APPOINTMENTS OUTSIDE OF WORKING HOURS. 
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• LUXXE BEAUTY WILL ISSUE A +$40 FEE FOR ANY APPOINTMENTS BOOKED ON A SUNDAY. 
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• LUXXE BEAUTY WILL ISSUE A 20% SURCHAGE FOR ANY APPOINTMENTS  BOOKED ON A PUBLIC HOLIDAY.

TO AVOID DISAPOINTMENT, IF YOU EXPERIENCE ANY ISSUES WITHIN 12 HOURS OF YOUR APPOINTMENT, PLEASE BE IN  CONTACT ASAP TO RESOLVE ANY ISSUES OR CONCERNS. ANYTHING OUTSIDE OF AN ACCEPTABLE PERIOD.

THIS POLICY IS VOIDED AS IT IS UNDETERMINED WHAT HAS HAPPENED OUTSIDE OF OUR APPOINTMENT TIME, THEREFORE IT IS OUT OF BUSINESS CONTROL TO DETERMINE CAUSES AND IS NOT HONOURABLE. ANY FURTHER ARRANGEMENTS BETWEEN CLIENT AND BUSINESS IS TO THEIR OWN DISCRETION.

PLEASE READ BEFORE YOUR APPOINTMENT:

• ARRIVE 5-10 MINUTES EARLY TO YOUR APPOINTMENT
• 15 MINUTES LATE WILL RESULT IN A “NO SHOW” & A LOSS OF RETAINER
• IF YOU ARE SICK, OR HAVE FLU LIKE SYMPTOMS PLEASE RESCHEDULE YOUR APPOINTMENT. 
•  IF YOU ARRIVE SICK, YOU MAY RISK BEING TURNED AWAY
• INFORM ME ASAP IF YOU ARE RUNNING LATE OR CANNOT ATTEND YOUR APPOINTMENT AS THIS AFFECTS YOUR ALLOCATED SESSION TIME.

AT LUXXE BEAUTY WE HAVE A SQUARE EFTPOS TERMINAL WITH ACCEPTS TAP & INSERT PAYMENTS. 

• PLEASE BE AWARE UPON CHECK OUT A 2.2% TRANSACTION FEE WILL BE APPLIED TO THE TOTAL OF YOUR APPOINTMENT. 
•  ANY GIFT VOUCHER PURCHASED ARE ELIGABLE UPON CHECKOUT. 

UPON BOOKING YOUR APPOINTMENT WITH LUXXE BEAUTY, YOU ARE PROMPTED WITH A RETAINER AND THE T&C‘S THAT ARE REVELANT TO THAT PROCESS. 

PLEASE REFER TO GENERAL BOOKING POLICY ABOVE FOR MORE INFORMATION.

LASHES:

IF YOU HAVE ANY ISSUES WITHIN THE FIRST 12 HOURS OF YOUR APPOINTMENT PLEASE LET LUXXE BEAUTY KNOW ASAP TO STAY WITHIN POLICY GUIDELINES. FROM THERE I CAN ASSIST YOU IN THE BEST METHOD TO ATTEND TO THEM AND RESOLVE YOUR ISSUE. 

AFTER THE 12 HOUR PERIOD,  THIS POLICY IS VOIDED AS IT IS UNDETERMINED WHAT HAS  HAPPENED TO YOUR LASHES OUTSIDE OF OUR APPOINTMENT TIME THEREFORE IS OUT OF BUSINESS CONTROL. ANY ARRANGEMENTS BETWEEN CLIENT AND BUSINESS ARE NEGOTIABLE AND TO THEIR OWN DISCRETION BASED ON CIRCUMSTANCES. 

• PLEASE BE ADVISED ANY CLIENTS WHOM ARE UNDER THE AGE OF 18 MUST HAVE A GUARDIAN PRESENT AND SIGNATURE DURING OUR SESSION. 
• YOUR ARE REQUIRED TO PURCHASE A TOPICAL ANAESTHESIA SCRIPT SENT BY LUXXE BEAUTY PRIOR TO YOUR APPOINTMENT. 
• BEFORE CREATING BOOKING PLEASE NOTIFY US OF ANY MEDICAL CONDITIONS, IN WHICH MAY RESTRICT/ PREVENT YOUR TATTOO.